Kerala Kitchen is committed to giving you a personalised service that meets your needs in a way that protects your privacy.
This policy explains how we may collect Personal Data and the security measures we take to protect your Personal Data.
When you make an order or obtain a service from us, we may collect the details on the submission form, which you can also opt out at any time by unsubscribing from the email footer.
1. Gathering Information
We may collect your Data from the following number of sources.
a. Your contact details, date of birth, address and mode of payment when you take a service.
2. Using Personal Information
2.a. We may use your personal Data for the following purposes:
2.a.1. For customer identification.
2.a.2. To offer an improved customer experience.
2.a.3. For personalised marketing efforts and customer profiling.
2.a.4. To detect and avert any fraudulent activities.
2.a.5. To allow us to contact by means of mail, email, telephone, visit (for outdoor catering purposes), text or multimedia messages about products and services offered by us.
2.a.6. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.a.7. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.c. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
2.c.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.
2.c.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
3. Protecting Information
3.a. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.b. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.c. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The internet
4.a. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.b. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
5.a. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
5.b. These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens.
5.c. We exclude all liability for loss that you may incur when using these third party websites.
6. Additional Information
6.c. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.