Call : 01512011121

Privacy Policy

This notice describes our privacy policy and forms part of our website terms and conditions.

By accepting our Website Terms or by visiting, you are accepting and consenting to the practices described in this Privacy Policy.

Kerala Kitchen is committed to giving you a personalised service that meets your needs in a way that protects your privacy.

This policy explains how we may collect Personal Data and the security measures we take to protect your Personal Data.

When you make an order or obtain a service from us, we may collect the details on the submission form, which you can also opt out at any time by unsubscribing from the email footer.

1. Gathering Information

We may collect your Data from the following number of sources.

a.  Your contact details, date of birth, address and mode of payment when you take a service.

2. Using  Personal Information

2.a. We may use your personal Data for the following purposes:

 2.a.1. For customer identification.

2.a.2. To offer an improved customer experience.

2.a.3. For personalised marketing efforts and customer profiling.

2.a.4. To detect and avert any fraudulent activities.

2.a.5. To allow us to contact by means of mail, email, telephone, visit (for outdoor catering purposes), text or multimedia messages about products and services offered by us.

2.a.6. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

2.a.7. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.

2.b. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.c. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

2.c.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

2.c.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.c.3. We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1 or, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. Further, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Act 1998.

2.d. Where you give us Personal Data on behalf of someone else, you confirm that you have provided them with the information set out in this Privacy Policy and that they have not objected to such use of their Personal Data.

3. Protecting Information

Security measures:

3.a. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

3.b. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

3.c. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

4. The internet

4.a. If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.

4.b. Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.

5. Links

5.a. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.

5.b. These third-party websites and advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or ‘serve’) the advertisements that appear on the Website directly to your browser. They automatically receive your IP address when this happens.

They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy practices. In addition, the Network Advertising Initiative offers useful information about internet advertising companies (also called ‘ad networks’ or ‘network advertisers’), including information about how to opt-out of their information collection.

5.c. We exclude all liability for loss that you may incur when using these third party websites.

6. Additional Information

6.a. If you would like any more information about our Privacy Policy, please either write to us at Data Protection Manager,Kerala Kitchen, 27 Arrowepark road, Upton, CH49 0UB. Telephone: 01512011121.


 6.b. We may amend this Privacy Policy from time to time without notice to you, in which case, we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to check regularly to determine whether this Privacy Policy has changed.

6.c. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.